0 comments

Fuelman - False charges

I discovered a charge for "elite rewards" and I called and it is a feature I could have called and canceled!!! this month I was charged a fee for a "partial payment".

$421.00. I don't pay partial payments.

I pay what the computer says I owe. Stay away from this company.

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Review #1556670 is a subjective opinion of PissedConsumer1556670.
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Fuelman - Hidden unauthorized fees

Just discovered fees ranging from a total of $50-85 a month added on my bill that I never authorized. When I called to ask what these fees were, I was told that I was sent an email that explained the new feature and could have called to cancel.

I explained that I shouldn't have been charged for something that I didn't ask for. I will be completely cancelling our Fuelman account as soon as I am able.

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Author
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Review #1551105 is a subjective opinion of poster.
0 comments

Fuelman frivolous charges

1.0
Details

Even after i cancelled my fuelman account they still send me invoices with admin charges on my closed acco Bullshit unt

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Author
Location
Alvarado, Texas
Review #1549803 is a subjective opinion of poster.
1 comment

Fuelman - Astronomical Hidden Fees & Shady Practices

I signed up for this company after they promised lots of low prices to PHCC association members. Despite my having signed an Agreement that outlines their fees, Fuelman will bilk you if you let them.

Watch your statement and be prepared with a calculator and time to wait on hold to complain. For example, if you pay $2.69 at the pump, your statement reflects $3.21. With an average 30 transactions monthly, this quickly bites into profits. A few of my statements would note a 15 - 20 cents per gallon fee - but when each transaction was scrutinized, it was closer to 40 cents per gallon!

I understand they're running a business too, but I already pay a monthly card fee (which also increases by $1-$4 each month). The Agreement fine print states they will charge whatever they want to. Fuelman will also send e-mails notifying you're automatically enrolled in costly programs. If you opt out of one program, the tradeoff is a new fee.

If you were to receive a rebate, you forego that when you opt out of any unrelated program.

Each e-mail comes from a new address, so any attempt to add their address, and not miss these notices, is pointless - and their defense is that the Agreement says they have the right to auto-enroll. After nearly two years of their BS, I'm switching my employees to credit cards that instead give me points and provide predictable fees.

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Anonymous
#1680434

We are having very similar issues!!

Author
Review #1467486 is a subjective opinion of PissedConsumer1467486.
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Fuelman - ASTRONOMICAL SERVICE FEE

When I received the application in the mail for our small business, and inquired about it, it was presented to me as a standard gas credit card. Which it is NOT!

If you do not pay the invoices bimonthly, no grace period, and if you do a payment online and it it after 3 pm, they charge unthought of service/late fees.

To the turn of $120.00-$160.00. Yes that was the fee!!!!!

Unfriendly customer service, and absolutely no people skills.

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Author
Reason of review
Not as presented as account was set up
Review #1450717 is a subjective opinion of poster.
0 comments

Fuelman - Will not refund my security deposit

1.0
Details

After weeks of calling and requesting that my account be closed and my security deposit be refunded, I cannot get anyone to help. Every time I call the customer service center and ask to speak to a supervisor about this, they tell me the supervisor will not take my call.

My account is paid in full, and we have not even used the fuelman cards in over a year.

No reason not to refund my $15,000 deposit. All I am ever told is it takes 6-8 weeks to issue a refund, yet no one can give me an email address, a phone number or a name of anybody in charge of refunds.

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Author
Cons
Anything about fuelman
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15000
Preferred solution
Full refund
Review #1341769 is a subjective opinion of poster.

Contact Fuelman Customer Service

Mailing Address:
5445, Triangle Pky
Norcross, GA 30092-2568
USA
Phone:
(800) 877-0800
All Fuelman Contacts

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